Your privacy is more than a priority — it is our responsibility. Learn how q22 collects, uses, and protects every piece of information you entrust to us.
At Q22, we understand that your trust is our most valuable asset. Every time you register, log in, make a deposit, or play on our platform, you are entrusting us with sensitive personal information. This Privacy Policy is written in plain language to explain exactly how we handle that data — without confusing technical jargon.
This document complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and global data security industry best practices. By continuing to use the Q22 platform, you agree to the terms set out in this Privacy Policy.
This Privacy Policy should be read together with Terms and Conditions Q22. Both documents together form the complete agreement between you and our platform.
Q22 is an online entertainment platform operating in Malaysia, offering a wide range of games including slots, fish shooting, sports betting, bingo, and live casino. As a digital platform operator, we collect certain information to enable our services to function securely, fairly, and efficiently.
We are committed to ensuring that every piece of information you provide is treated with the utmost respect and protected using the highest security technology. None of your data will be used for any purpose other than those stated in this document.
This Privacy Policy covers all Q22 services — including the website, mobile app, and all communication channels we use to interact with members.
We collect information from you through two main methods: information you provide directly and information collected automatically when you use our platform.
| Category | Type of Information | Collection Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification, fraud prevention |
| Contact Information | Phone number, email address | Account communications, transaction notifications |
| Financial Information | Bank account number, transaction records | Deposit and withdrawal processing |
| Usage Data | Game records, activity logs, wagering history | Service improvement, regulatory compliance |
| Technical Data | IP address, device type, web browser, general location | Account security, suspicious activity detection |
| Cookie Data | Session cookies, user preferences, analytics data | Enhanced user experience |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data or health information unless required by law.
The information we collect is used specifically for the following purposes:
Our commitment: Your data will not be used for automated decision-making that negatively affects you without human oversight. You may request a manual review of any decision involving your personal data.
Your data security is the absolute top priority at q22. We invest in cutting-edge security infrastructure to ensure every bit of your information is fully protected.
All data transmitted between your device and Q22's servers is protected by 256-bit SSL/TLS encryption — the same standard used by international financial institutions.
All personal information is stored in fully encrypted databases. Sensitive financial details such as bank account numbers are stored in an encrypted format that is unreadable even to our internal team.
Q22 provides two-factor authentication for all accounts. This additional security layer ensures that only you can access your account, even if your password becomes known to others.
Q22's automated monitoring system operates 24 hours a day to detect any unauthorised access attempts, suspicious login patterns, and potential cyber threats.
The q22 platform undergoes periodic independent security audits by certified third-party experts to ensure no new vulnerabilities go unaddressed.
Q22 does not sell, rent, or trade your personal information to any third party for marketing purposes. Data sharing only occurs in the following limited circumstances:
All third parties we work with are bound by strict confidentiality agreements and are required to adhere to data protection standards equivalent to or higher than our own.
Q22 has never and will never sell your personal data to data brokers, advertising companies, or any other commercial entities.
Q22 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the Q22 platform.
As a Q22 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:
You may request a copy of all personal data we hold about you at any time.
If any of your information is inaccurate or outdated, you have the right to request immediate correction.
You may request the deletion of your data, subject to applicable legal retention requirements.
You may object to the use of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data under certain circumstances provided for by law.
You may withdraw previously given consent for data processing at any time without penalty.
To exercise any of the above rights, please contact our data protection team via the support email. We will process your request within 14 business days.
Q22 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. The following are our data retention guidelines:
After the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be linked to your identity.
The q22 platform is strictly for users aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that a minor's information has been collected without our knowledge, that data will be deleted immediately and the account in question will be closed. Parents or guardians who suspect a child under their care has registered on our platform are encouraged to contact our support team immediately.
Our commitment: Q22 is fully committed to protecting minors in the digital space. All new accounts go through an age verification process as part of our KYC procedures.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the q22 data protection team is ready to assist you.
You may also visit the FAQ us for answers to the most frequently asked questions about privacy and account security.
Q22 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via registered email or in-platform notification at least 7 days before taking effect.
We continuously invest in the latest security technology because we believe privacy is not optional — it is a fundamental right of every user.
Our KYC process ensures that only verified, eligible users can access the platform — protecting you from identity misuse and account fraud.
Every piece of data moving through the Q22 platform is protected by 256-bit SSL encryption — the highest security standard used by banks and financial institutions.
Your information is never sold or shared with advertisers. Your data is used solely for the purposes stated in this Privacy Policy — nothing more.
You have full control over the marketing communications you receive. Unsubscribe at any time easily through your account settings.
All data processing practices at Q22 are fully compliant with Malaysia's Personal Data Protection Act 2010, providing you with robust legal protection.
Access, correct, or delete your data at any time. Our data protection team is ready to process your privacy rights requests within the stipulated timeframe.
Now you know how q22 protects your privacy. Register an account today and enjoy a safe, fair, and enjoyable gaming experience alongside hundreds of thousands of members in Malaysia.
Registration protected by 256-bit SSL encryption